Store Stability: Maintain the systems customers rely on.
Scheduled care helps keep covered platform software, extensions and important store journeys organised around a clear maintenance plan.
Ecommerce Maintenance Services
Ongoing care for WooCommerce and supported online stores that need reliable updates, monitoring and recovery options.
CK Website Design helps Irish ecommerce teams manage covered software updates, cloud backups, security hardening, integration checks and scheduled reporting through one written Commerce Care plan.
- Store Software, Security and Checkout Plugin Checks on Plus and Managed
- Cloud Backups, Monitoring and Recovery Planning
- Clear Reports and Included Support Time
Why stores need care
Security and Updates: Keep supported store software current.
Relevant covered patches and updates are applied with backups and practical checks to reduce avoidable security and compatibility risk.
Checkout Checks: Keep payment software current.
On Commerce Care Plus and Managed, CK Website Design version-checks payment and checkout plugins after every covered update and keeps gateway plugins current. Live test transactions and third-party service availability remain outside the care plan.
Backups and Recovery: Maintain current store restore points.
Scheduled website and database backups provide useful restore points and support a clearer recovery route after an unexpected failure.
Monitoring and Reports: Turn maintenance into a visible record.
Scheduled reports document covered work, monitoring observations, identified risks and recommendations that require approval or separate scoping.
Your care process
Store Review and Scope
Review the platform, hosting, extensions, payment journey and important integrations before confirming coverage.
Backups and Baseline
Establish agreed backups, monitoring and a practical baseline for store health, security and performance.
Updates and Store Checks
Apply covered updates and complete the software, security and integration checks included in the selected tier.
Reporting and Recommendations
Report completed work, monitoring observations, identified risks and separately scoped recommendations.
Choosing Commerce Care
Care that fits
When ongoing care fits
Commerce Care fits a supported live store needing scheduled software updates, backups and monitoring. Payment and checkout plugin version checks after covered updates belong to Plus and Managed only; they are not included in basic Commerce Care, and no tier includes live test transactions.
What we check before scope
Before final scope, we review the store platform, hosting, payment and checkout extensions, catalogue size, stock and shipping connections, and any custom integrations. Routine updates do not automatically include catalogue migrations, integration redevelopment or hands-on product management outside the agreed tier and hours.
Where care ends
You and your payment provider retain responsibility for formal PCI compliance, provider-side payment services and availability. CK Website Design can maintain the agreed website-side integrations but cannot certify compliance or guarantee uninterrupted trading.
If the store is already compromised, seek website malware removal before starting a routine care plan.
If outages stem from hosting or server infrastructure, ask about server maintenance and setup separately from Commerce Care.
Your care coverage
The final schedule, supported software, included time and responsibilities are confirmed in the written care plan.
Platform and Extension Updates
Apply covered platform, theme and extension updates after backup and compatibility checks.
Checkout Plugin Version Checks
On Commerce Care Plus and Managed, version-check payment and checkout plugins after every covered update.
Security Patching
Apply relevant supported security updates within the written maintenance scope.
Cloud Backups
Schedule website and database backups to an agreed secure cloud location.
Uptime and SSL Monitoring
Monitor store availability and certificate health so interruptions can be identified sooner.
Performance Monitoring
Track material speed changes and identify practical optimisation work within scope.
Broken Link Checks
Identify broken links that can interrupt product discovery or supporting content journeys.
Recovery Planning
Maintain useful restore points and a documented recovery route for the covered store.
Tracking Checks
Support agreed website-side analytics and tag configurations covered by the care plan.
Maintenance Reports
Receive scheduled summaries of completed care, observations and recommendations.
Choose your care plan
Commerce Care, from €275 per month ex VAT
Updates, protection, daily backups plus one after every update, monitoring and 2 included support hours. Critical response is 4 business hours and general response is 24 business hours.
Commerce Care Plus, from €495 per month ex VAT
Security hardening, six-monthly Wordfence audits with fixes, checkout plugin version checks, integration health checks, tracking and a detailed monthly report. Includes 5 support hours, a 2-hour critical response and 5-hour general response.
Commerce Care Managed, from €1000 per month ex VAT
Hands-on store management and maintenance of agreed CK Website Design-built custom plugins, with a 1-hour critical response, 4-hour general response and 8 included support hours.
Outside your plan
- Content writing
- New functionality
- Creating media
- Editing media
- Navigation redesign
- SEO marketing
- Full store redesign
- New interactive features
Commerce Care FAQs
What is included in ecommerce maintenance?
Ecommerce maintenance can include agreed platform, theme and plugin updates, security patching, uptime and SSL monitoring, cloud backups, recovery planning, broken-link checks, performance monitoring and scheduled reports. Exact coverage is confirmed in the written Commerce Care plan.
Can you maintain WooCommerce stores?
Yes. Commerce Care is designed for WooCommerce stores and other supported online shops. CK Website Design first reviews the store, hosting, extensions, payment setup and integrations before confirming scope.
Are product and content updates included?
Included support scales by tier: 2 hours in Commerce Care, 5 hours in Plus and 8 hours in Managed. Unused hours do not roll over. Additional work is charged at the support rate card. Larger migrations and custom development are separately scoped.
How do you maintain payment gateways?
Commerce Care Plus and Managed keep covered payment gateway plugins current and version-check payment and checkout plugins after every covered update. We do not place live test transactions as part of the care plan. Your payment provider controls its own service, account, settlement and availability, so provider-side incidents remain outside the plan.
How often are store backups made?
Commerce Care includes daily website and database backups, an additional backup after each covered update and 30-day retention. Restore targets are 24 business hours for Commerce Care, 6 for Plus and 4 for Managed, as confirmed in the written plan.
Can you help with order management, stock and shipping?
Commerce Care Plus checks agreed stock systems and shipping integrations. Managed adds hands-on product, pricing, stock, category and catalogue support within eight included monthly hours. Basic Commerce Care is limited to updates, protection, backups, monitoring and two included support hours.
How does Commerce Care support PCI compliance?
CK Website Design keeps covered payment integrations current and follows PCI-aware practices. Formal PCI compliance rests with the merchant and payment provider. CK Website Design supports website-side responsibilities but is not a PCI assessor and does not certify compliance.
Does ecommerce maintenance include SEO?
Routine maintenance can protect technical foundations that affect usability and crawlability. Keyword research, content creation, link acquisition and ongoing SEO campaigns are separate services.
Will updates cause store downtime?
Backups, compatibility checks and practical post-update testing reduce avoidable disruption, but updates can still expose conflicts or require temporary maintenance where third-party software has changed.
Do you guarantee that the store will always be secure and online?
No provider can guarantee absolute security, uninterrupted availability or error-free third-party services. Monitoring, backups and supported updates reduce avoidable risk and improve recovery options.
What is not included in Commerce Care?
New functionality, custom development, major design changes, product photography, content writing, SEO campaigns, advertising management, premium licences, payment-provider fees and unsupported third-party systems are not included unless separately agreed.