How can websites reduce the overhead costs & improve your business?
Having an online business can cut the cost of staff, shop rent, tax and utility bills.
You can liaise directly with the consumer and arrange the delivery for a fraction of the price. On the other hand, if you’re a larger company and have an internal forum you can interact with your staff members eliminating the need for endless meetings and large travel bills.
Improves Customer Service
It’s a known fact that having a web presence will help you improve your customer service. If you’re a store owner and have staff-members, you can’t oversee them 24/7 to observe how they are interacting with clients. In the online world, however, nothing stays secret; you can monitor your staff’s work and ensure your customers are receiving a speedy and helpful reply.