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ASKED QUESTIONS

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WEBSITE DESIGN

Do I need to have any web development knowledge?

No, our main focus is to create user-friendly websites that are easy to use and we provide full training.

Can You set up an email address on my website?

Yes, we can include this feature in your quote.

Can you transfer content from my old website?

Yes, we can transfer all the content from your old website and update the written content to fit your new website tone.

We are very busy, can you update the website for us?

Yes, we can offer a maintenance, contract for your business and we will make your website updates for you.

Can I see who’s visiting my website?

Yes, we can setup Google Analytics on your website, with this you can monitor the traffic and location of your visitors.

ECOMMERCE

What do I need to start my online shop?
  1. https:// (SSL) certificate
  2. hosting
  3. domain
  4. VAT of REF number
Why do I need SSL certificate?

Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with a SSL When a SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to.

Why/When should I hire a photographer?

We always recommend our customers to hire a photographer for commercial photography. CKdesign can provide a photographer to work with you and even come to your premises to do photos of your business or all the products that later on will be added to your shop + all photos can be used for advertisement through all your website / Online business.

What’s branding and Do I need it?

What is branding?
Branding is really important, especially for SMEs and Entrepreneurs. Three main things always included in online branding are:
– Logo,
– Social media channels graphics that are consistent and related to your website/brand.

Do I need branding?
– Branding is really important when you are starting to set up your online presence. All the graphics and used channels will be your online business card.

If I want more pages on my site, Do I have to pay for it?

We can always add extra pages for you and all prices are always negotiables.

Is there a monthly fee?

We are proud to be transparent with all our prices and quotations. The only monthly fees are technical maintenance and online store maintenance. The fees for those services need to be approved by the website owner as those services are optional.

Would I be able to maintain my site by myself?

Yes, you will be able to add your products.We always recommend to all our clients to keep in mind that to maintain online business is a lot of work. The e-commerce websites backend is a complex machine and should be maintained and updated regularly to keep a website updated and secured as a lot of sensitive data are present such as credit card details and personal information. But don’t worry we are here to help you to grow so our technical and store maintenance services are always here for you if you needed.

Do I have to produce the contents/imagery of my site myself or it can be provided?

Yes, all content and images should be provided you.

We love to hear from you!

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